Have questions about Rineo? Our team is here to help.
Our dedicated support team is here to help you maximize your experience with Rineo. Whether you have questions about OCR accuracy, need assistance with integrations, or want to discuss enterprise solutions, we're ready to assist.
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, our Professional and Enterprise plan customers receive priority support with faster response times.
Free Trial & Basic Plan: Email support with 24-hour response time during business days. Access to our comprehensive documentation and community forums.
Professional Plan: Priority email support with 12-hour response time, plus live chat during business hours (9 AM - 6 PM EST, Monday-Friday).
Enterprise Plan: Dedicated account manager, 4-hour priority response time, 24/7 emergency support hotline, and personalized onboarding with training sessions.
Our support team includes OCR specialists, integration engineers, and accounting software experts who understand both the technical and business aspects of automated document processing.
Chat with our team in real-time
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Rineo